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Refund Policy

Last updated: May 2026

No Refund Policy

All payments for CluEd career counselling sessions are final and non-refundable. Please read below for details.

Why No Refunds?

Each career counselling session is powered by AI that generates personalised content specifically for you. The moment you begin your paid session:

  • AI computing resources are consumed to generate your personalised questions
  • Your unique career profile is built and stored
  • Custom recommendations are generated based on your specific inputs
  • A personalised journey route is created that cannot be reused or resold

Because the service delivers personalised, AI-generated content immediately upon access, refunds are not possible.

What You Get for ₹499

  • Full access to all 9 stages of the AI career journey
  • Personalised career recommendations
  • Aspiration Gap score and detailed analysis
  • 7/30/90-day action plan with concrete tasks
  • Professional PDF career report (downloadable)
  • 30-day session validity — pause and resume anytime

Before You Pay

We designed our flow so you can experience value before paying:

  • Free: Country selection, life stage, and journey preview
  • Free: Account creation (no payment required)
  • Free: Goal selection and dream aspiration entry
  • Free: See your personalised journey name and what's included

By the time you reach the payment screen, you've already seen your personalised journey preview and know exactly what you're paying for.

Exceptions

In rare cases, we may consider a refund or credit if:

  • Technical failure: The platform experienced a critical error that prevented you from completing your session, and we were unable to resolve it within 7 days
  • Duplicate payment: You were charged twice for the same session due to a payment processing error

To request an exception, email contact@clueducation.com within 7 days of payment with your payment ID and a description of the issue.

Session Expiry

Your paid session remains active for 30 days. If you do not complete it within 30 days, the session expires and is marked as abandoned. Expired sessions are not eligible for refunds. You may purchase a new session at any time.

Contact

For payment-related queries:
Email: contact@clueducation.com
Response time: Within 48 hours on business days